Our ultimate aim is to provide customers with top quality furniture, at great value prices, delivery on time and in one piece! We will not be shouting about speedy next day delivery as we know from experience this only causes mishandling of product as warehouses and carriers try to rush an order through.
On the other hand, we do want to get your order to you as quickly as possible and aim to do this in most cases within 1-2 working days, the exception will be 1. bespoke ready assembled furniture which is handmade and can take up to 4 weeks & 2. Orders that are 2-persons delivery which are booked in with the customer and take up to 5 working days. And the most important bit of information…delivery is FREE!
All our deliveries are UK mainland only (will confirm on item page if we cover elsewhere) from Monday to Friday between 7am and 9pm. We use a variety of delivery firms to meet our customers’ needs, to name a few; UPS, XDP, DPD, Tuffnells, Panther, All Things Delivery Company.
Delivery process (in most cases):
- Before ordering anything please measure the floor space where the item will be housed. Please also measure your door space so the item can fit through (especially for assembled furniture).
- We will confirm your order within 24 hours detailing exactly the time window of delivery.
- Our couriers / suppliers will then contact you within 72 hours to confirm receipt of order and in most cases, advise of a delivery date. This will be done either by text, email or phone call – depending upon what information was provided with the order.
- 1 or 2 days before delivery you will be advised again of the delivery date and an estimated time window.
- In most cases you will be provided with a tracking no so you can track the process of your order.
- In most cases you will be contacted 1 hour before delivery arrives.
- All assembled furniture will come with handles fixed on the inside to prevent damage to item(s) and property. Wardrobes larger than 2 doors will be split into sections so they can be easily taken through your property without damaging anything. These will be bolted together once in the room of choice and handles fixed on the outside.
- Delivery to room of choice (if 2 man item) and packaging removed and disposed of on all ready assembled furniture.
We will keep you informed all the way through the order and delivery process so you get a world class customer experience.
Ready assembled furniture
All our ready assembled furniture is bespoke to what you want and handmade, in the UK of course! So this does take a little more time than our flat pack items but our aim is to get this to you as quickly as possible in pristine condition – usually within 4 weeks.
- First delivery attempt made within 4 weeks from receipt of order
- Text or email with unique tracking no confirmed
- Text message reminder 24 hours before delivery
- Customer contacted 1 hour before delivery (in most cases)
- Delivered to room of choice and packaging removed
- All handles and extra fittings assembled at time of delivery
- Covers for carpets if required
- Signed POD captured electronically
- Will leave calling card on unsuccessful attempts and helpline phone number
- 3 delivery attempts will be made prior to abort / cancel, we will make note of house description / landmark on each attempt.
- Delivery Monday to Friday between 7.30am and 7.30pm (in most cases – will confirm on each product page).
Customer support is available at firstname.lastname@example.org from Monday to Thursday 9am to 5pm and Friday & Saturday 9am to 2pm. The office is closed on a Sunday and bank holidays.