Feedback Policy& Complaints Process
We absolutely value customer feedback and want to make sure everything from selecting your product, to paying, all the way down to using your product that you are 100% satisfied. If for any reason you are not happy with any part of your shopping experience then please contact our customer support team at customerservices@theallthingsfurnitureco.co.uk We will be more than happy to help and would kindly ask you to contact us first to allow us to resolve your issues before leaving any feedback / reviews. Our response time is within 24 hours.
Important Information
As soon as payment is taken we do strive to deliver your goods on time. There are occasions where; our suppliers might be out of stock either for an amount of time or indefinitely, our couriers might experience unforeseen delays which is out of our control. If any of these circumstances arise then we will notify you as soon as we receive any information regarding your order. We will clearly note to you how long we expect to be out of stock for and if you are happy to wait, if you are not then we will refund you the first working day you notify us or the day after, likewise with any courier delays we will advise when you can likely expect your delivery.
Alternative Dispute Resolution
If after following our internal complaints procedure you still feel that we have not satisfactorily resolved your complaint, then you can access the Online Dispute Resolution platform by following this link (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN)